FAQ support device, FAQ support system, FAQ support method and FAQ support program

摘要

To support providing an appropriate answer to a question from a user.SOLUTION: A FAQ support device 100 for answering a question from a client 105 operated by a user U preliminarily holds a plurality of words of questions as assumed questions from the client 105 and answers relating to the questions in a FAQ data file 121 as FAQ information and comprises a bot 123 which performs search processing of, in response to a question from the client 105, presenting question candidates resulting from narrowing-down of pertinent FAQ information to the client 105 on the basis of an operation of selecting a category or a tag relating to the FAQ information.SELECTED DRAWING: Figure 1